Hyper-V – Mouse not captured in Remote Desktop Session
So you’ve loaded Hyper-V, created your virtual machine and loaded Windows server onto the virtual machine. You are using remote desktop to connect to your Hyper-V host and power on the virtual machine.
The first thing you’ll notice when you try to use the mouse is that you’ll receive the message popup “Mouse not captured in Remote Desktop Session”, and instead of a mouse pointer will just get a dot in it’s place. Have noticed when using 3rd party remote control software, logmein in my case I was able to see a mouse pointer but still not control it.
This is really frustrating for those of us who have used VMware where the mouse works straight away (albeit jerky until VMware tools installed).
The way to get the mouse working under a Hyper-V VM is to install Microsoft Virtual Machine Integration Services into the VM. As you have no mouse you will need to use the keyboard to login and start the install, a list of common windows key combinations is shown below. Once logged in from the VM connection window click on the ‘Actions’ menu and select ‘Insert Integration Services Setup Disk’ from the drop down list, this will load the install disk into the virtual CD drive of your VM from where the install can be started. Once installed you’ll get control of your mouse back.
| Standard Key combination | Virtual Machine Key Combination |
Function |
| CTRL + ALT + DEL | CTRL + ALT + END | Displays the Task Manager or Windows Security dialog box. |
| ALT + TAB | ALT + PAGE UP | Switches between programs from left to right. |
| ALT + SHIFT + TAB | ALT + PAGE DOWN | Switches between programs from right to left. |
| ALT + ESC | ALT + INSERT | Cycles through the programs in the order they were started. |
| CTRL + ESC | ALT + HOME | Windows start menu button. |
| None | CTRL + ALT + PAUSE | Switches between full screen / windowed |
| None | CTRL + ALT + LEFT ARROW | Releases mouse and keyboard focus from the Virtual Machine Connection window. |


May 17th, 2009 at 2:06 am
When installing integration services doesnt work Execute MSConfig, and then go to tab Boot -> Advanced Options, check option “Detect HAL”. Restart is required to take effect.
October 15th, 2009 at 4:36 pm
Thanks for the “Detect HAL” tip Kevin, I had Integration services installed but wasn’t getting the mouse. Great tip
April 26th, 2010 at 2:18 pm
This was a quick simple fix. Thanks.